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Fullscope Blog

A real-world look at digital transformation.

Gus Gonzalez

Gus Gonzalez

Recent Posts

Microsoft Dynamics CRM Support Lifecycle

By Gus Gonzalez | December 10, 2013
Here are the details regarding Microsoft provided support for Microsoft Dynamics CRM:

Switching default App to make calls from Microsoft Dynamics CRM

By Gus Gonzalez | April 22, 2013
One of the cool features released with the Microsoft Dynamics CRM Polaris update is the Skype Integration. Before Skype integration was available you were able to click on a phone number and dial out [...]

Turning off Bing integration on Microsoft Dynamics CRM Online

By Gus Gonzalez | April 21, 2013
If your CRM Online organization has been upgraded to "Polaris" you have noticed the new User Experience forms on the Account, Contact, Lead, Opportunity and Case entities.

Utilizing “Follow” to synchronize Microsoft Dynamics CRM contacts to Microsoft Outlook

By Gus Gonzalez | April 17, 2013
One of the things that comes up often is the need to take a contact from Microsoft Dynamics CRM (owned by a different user) and synchronize it to Microsoft Outlook. By default, Microsoft Dynamics CRM [...]

Automatically Follow Records Matching a Condition in Microsoft Dynamics CRM 2011

By Gus Gonzalez | April 17, 2013
As mentioned on my October column regarding Social CRM and the importance of utilizing the Microsoft Dynamics CRM Activity Feeds (https://community.dynamics.com/crm/b/adopt2win/archive/2012/10/30/unle[...]

Processing opportunities created after qualifying leads on the new User Experience forms in Microsoft Dynamics CRM

By Gus Gonzalez | April 15, 2013
If you are currently working with the new User Experience forms on Microsoft Dynamics CRM Online, good for you, Microsoft showed us at Microsoft Convergence that this is the future of the product and [...]

Having problems with Microsoft SharePoint Online and Microsoft Dynamics CRM Online Integration lately?

By Gus Gonzalez | April 11, 2013
After the upgrade of Microsoft SharePoint Online recently many organization found issues with their existing integration, the reason behind this is that the upgrade to Microsoft SharePoint Online was [...]

Executing Workflows for more than 250 Records in Microsoft Dynamics CRM 2011 (Updated)

By Gus Gonzalez | March 5, 2013
  Sometimes we run into situations when we wished we had the chance to rufont-family: Open Sans,sans-serif; font-size: 1rem; font-weight: 300; line-height: 1.7; color: #292b2c;me. There are cases for [...]

Calendar missing on the Microsoft Dynamics CRM Workplace

By Gus Gonzalez | January 21, 2013
  If your Microsoft Dynamics CRM 2011 organization has been upgraded to the 'December Release', also known as Update Rollup 12, and you opted in for the new User Interface (via Settings -> Administrat[...]

Collaborate in Microsoft Dynamics CRM 2011 using Links

By Gus Gonzalez | December 21, 2012
  As a Microsoft Dynamics CRM MVP and Solution Architect, people see me as an industry expert and believe that I am always working on 'complex' or highly technical functionality but before I became a [...]