Edgewater Fullscope Blog

Are You Empowered by Your CRM?

Nov 16, 2017 5:00:00 AM

In the fourth blog from our blog series on the topic of How Professional Services Organisations can thrive in times of turmoil, we explore how a good customer relationship management solution will empower your team to improve customer experience.

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First Look at the Microsoft Dynamics 365 New Release –Advanced Find

Nov 14, 2017 6:00:00 AM

The new Dynamics 365 release (the July release) from Microsoft has enhanced the Advanced Find search functionality for this solution. The Advanced Find command in Dynamics 365 helps you find the records you want. With the new (July) release you now have the ability to use the advanced find option to build a "NOT IN" query record using the "Does not contain data" option. The NOT IN query is a great way to show certain activity or more so inactivity with certain accounts when searching in Advanced Find. 

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Dynamics 365- Field Service

Nov 9, 2017 5:00:00 AM

In the previous blog, Dynamics 365- Customer Service we discussed the capabilities of this solution and began with a scenario of how this app can be used by the customer service agent. Now, let's move on to what happens within the Field Service application.

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Dynamics 365- Customer Service

Oct 31, 2017 5:00:00 AM

In our previous blog, Dynamics 365-Project Service Automation we explained that Project Service Automation was a Dynamics 365 application that enabled users to have an end-to-end solution from quote, to delivery, to invoice that gives a single system for customer engagement across all project related functions. Now let's dive into what the Customer Service application can offer. 

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Organization Insights for Dynamics 365 Customer Engagement

Aug 16, 2017 7:00:48 AM

At Fullscope, we are highly focused on ensuring user adoption in our Dynamics 365 implementations.  So much so, that as part of every project we create a User Adoption dashboard within the D365 CRM solution so that the Core team can gain insights into which of their users are successfully embracing the solution and those who need additional support.

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Project Service Automation for Dynamics 365 - Improving Customer Engagement

Aug 14, 2017 4:00:07 AM

Project Service Automation (PSA) is an end to end solution developed on Microsoft Dynamics 365 and provides functionality from quote to delivery to invoice.

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Power BI – Understanding the Basic Concepts

Jul 3, 2017 10:45:56 PM

I’ve been asked a few times by our CRM customers to explain all the different components of Power BI so here is a summary of the key information:

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Drive Communication and Collaboration inside Your Company with the Yammer Integration in Dynamics 365

May 22, 2017 4:00:24 AM

Did you know that many Fortune 500 companies collaborate with Yammer? 85% to be exact. You likely have heard of, or used this leading private social network. Yammer offers your employees a central place to share information – including document creation and editing - and discuss relevant topics in posts. They can share information without having to attend a meeting or even sending an email.

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