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Fullscope Blog

A real-world look at digital transformation.

Bill Kinahan

Bill Kinahan
Bill has been in the IT industry for 23 years and specifically consulting on CRM for 21 years. He has been involved in various industries including manufacturing, public sector and professional services. He has worked in all facets of CRM deployments from both the client and consulting side including sales and delivery. Bill has been involved with Dynamics 365 (formally Microsoft CRM) since its inception in 2003. Bill is a highly knowledgeable resource on the entire Dynamics 365 suite including Field Service and also very strong in the process design needed to implement the tool.

Recent Posts

Refine Data and Gather Intelligent Insight with Microsoft Dynamics 365

By Bill Kinahan | October 8, 2018
Clive Humby, UK mathematician and architect of Tesco’s Clubcard, famously said in 2006, “Data is the new oil. It’s valuable, but if unrefined it cannot really be used. It has to be… [transformed into][...]

Top 3 Ways Microsoft Dynamics 365 for Field Service Can Boost Your Company’s Customer Satisfaction

By Bill Kinahan | September 5, 2018
Simultaneously improving customer satisfaction and resource productivity is a challenge. In the past, if you spent a lot of time with a customer to make them happy, your productivity decreased, or vic[...]

How to Export Data from Dynamics 365 to Excel and Back Again

By Bill Kinahan | August 28, 2018
Exporting data from Excel to Dynamics 365 has always been a nifty functionality available. With recent updates that have been made, there are some capabilities surrounding this functionality that have[...]

Field Service Mobile Demo – Dynamics 365 for Customer Engagement

By Bill Kinahan | June 11, 2018
Empowering field technicians on the road. The Field Service mobile application gives field technicians the ability to pull real-time customer information while on the road. Work order mobility equips [...]

Outlook Client Overview and Demo — Dynamics 365 for Customer Engagement

By Bill Kinahan | May 22, 2018
Despite Dynamics 365’s CRM for Outlook having talks of being deprecated, Microsoft in recent months, has decided to continue developing this app and keep it within the application. Managing customer i[...]

Field Service Overview and Demo — Dynamics 365 for Customer Engagement

By Bill Kinahan | May 2, 2018
A complete field service management solution provides the best approach for enhanced customer communication and optimized scheduling services. Have you ever called your cable service provider, waited [...]

First Look at the Microsoft Dynamics 365 New Release - Multi-Select Option Sets

By Bill Kinahan | November 19, 2017
  With the new Dynamics 365 release (the July release) becoming available, I wanted to highlight some new functionality that many have been asking for, and that is Multi-Select Option Sets.  

Business Edition and Extensible & Scalable Application Platform - Dynamics 365 Next Release

By Bill Kinahan | August 8, 2017
Business Edition and Extensible and Scalable Application Platform are the last two of the top five themes of the new Dynamics 365 release.

Who Said Field Service Has to be Complex?

By Bill Kinahan | June 27, 2016
You could get many different opinions on what field service means to an organization. It helps them manage their field teams. It helps them schedule resources. It helps them coordinate processes both [...]