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Fullscope Blog

A real-world look at digital transformation.

Art Small

Art Small
Art combines his knowledge of CRM’s capabilities with his process-driven approach to help each customer plan on the right amount of effort to make CRM fit their organizational needs. He has spent over 8 years with the Microsoft Dynamics CRM (now Dynamics 365) product and provides tailored and non-tailored demonstrations of the product to his customers.

Recent Posts

Business Applications October 18 Release: Portals

By Art Small | November 27, 2018
Dynamics 365 Portals enables users to extend features and functions of D365 to customers improving user experience and customer service.  There have been major investments made with this new October 1[...]

Microsoft Dynamics 365 Flow for Customer Engagement (CE)

By Art Small | July 9, 2018
Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, [...]

Customer Service Portal — Dynamics 365 for Customer Engagement

By Art Small | April 18, 2018
The main ingredient to most successful businesses are happy customers. When you understand your customers you then create meaningful relationships that lead to positive ROI’s and business outcomes. In[...]

Microsoft Dynamics 365 Outlook Client vs Dynamics 365 App for Outlook

By Art Small | April 16, 2018
Over the last several years, the Microsoft Dynamics 365 team has been working on the Dynamics 365 App for Outlook, otherwise known as the “Lightweight” App, a component that works with both the Outloo[...]

First Look at the Microsoft Dynamics 365 New Release – Apps, Mobile and Other

By Art Small | December 11, 2017
Curious about the new Dynamics 365 release (the July release)? Now that it's available, I wanted to touch on some enhancements that have been added to the apps, mobile and other areas within Dynamics [...]

Address Sales Pipeline Challenges with this Tool: Pipeline Analysis

By Art Small | November 12, 2017
One of the key roles of any sales leader is to coach their team to be more effective sales performers. Did you know there is a great tool that helps you coach by offering pipeline insights and clarity[...]

First Look at the Microsoft Dynamics 365 New Release - LinkedIn Sales Navigator

By Art Small | November 7, 2017
Curious about the new Dynamics 365 release (the July release)? Microsoft is building upon the integration between Microsoft Dynamics 365 for Sales and LinkedIn in the latest release to improve engagem[...]

User Experience, a Key Theme in the Next Release of Microsoft Dynamics 365

By Art Small | July 25, 2017
User Experience User experience is one of the top five themes of the new Dynamics 365 release, available July 2017.

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