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Fullscope Blog

A real-world look at digital transformation.

Art Small

Art Small
Art combines his knowledge of CRM’s capabilities with his process-driven approach to help each customer plan on the right amount of effort to make CRM fit their organizational needs. He has spent over 8 years with the Microsoft Dynamics CRM (now Dynamics 365) product and provides tailored and non-tailored demonstrations of the product to his customers.

Recent Posts

Dynamics 365 Customer Service– 2019 Release Wave 2 Roadmap

By Art Small | November 11, 2019
Dynamics 365 Customer Service, known to be an end-to-end, self-support and assisted-support service. For wave 2 of 2019, Microsoft will be focusing on improvements with knowledge management and timeli[...]

Dynamics 365 CE Transition to New Unified Interface: What You Need to Know

By Art Small | August 15, 2019
Microsoft Dynamics 365 for Customer Engagement (formerly known as Dynamics CRM) has been in use by customers since December 2003. Over the years, the Web Interface, sometimes called the classic interf[...]

How to Improve Property Inventory Management

By Art Small | August 12, 2019
As a property management operation leader, you may be looking for a better way to keep track of inventory of properties; whether that be by understanding what is available, understanding what showings[...]

Microsoft PowerApps and Microsoft Flow

By Art Small | January 11, 2019
PowerApps is a suite of apps, services, connectors and data platform that provides a rapid application development environment to build custom apps for your business needs. (For more, read Introductio[...]

Business Applications October 18 Release: Portals

By Art Small | November 27, 2018
Dynamics 365 Portals enables users to extend features and functions of D365 to customers improving user experience and customer service.  There have been major investments made with this new October 1[...]

Microsoft Dynamics 365 Flow for Customer Engagement (CE)

By Art Small | July 9, 2018
Microsoft Dynamics Flow has been around for a while (as long as Dynamics 365), but many organizations are still wondering, “Why might we want to use Flow?” – OR – “How can we start using Flow?” Well, [...]

Customer Service Portal — Dynamics 365 for Customer Engagement

By Art Small | April 18, 2018
The main ingredient to most successful businesses are happy customers. When you understand your customers you then create meaningful relationships that lead to positive ROI’s and business outcomes. In[...]

Microsoft Dynamics 365 Outlook Client vs Dynamics 365 App for Outlook

By Art Small | April 16, 2018
Over the last several years, the Microsoft Dynamics 365 team has been working on the Dynamics 365 App for Outlook, otherwise known as the “Lightweight” App, a component that works with both the Outloo[...]

First Look at the Microsoft Dynamics 365 New Release – Apps, Mobile and Other

By Art Small | December 11, 2017
Curious about the new Dynamics 365 release (the July release)? Now that it's available, I wanted to touch on some enhancements that have been added to the apps, mobile and other areas within Dynamics [...]

Address Sales Pipeline Challenges with this Tool: Pipeline Analysis

By Art Small | November 12, 2017
One of the key roles of any sales leader is to coach their team to be more effective sales performers. Did you know there is a great tool that helps you coach by offering pipeline insights and clarity[...]

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