Amanda makes it her top priority to help customers grow and improve their businesses. How does she do it? By offering education! She offers an understanding of CRM technology and how it can be applied within an organization. Amanda believes in open communication and enjoys partnering with those who want to know more about technology.
Aligning sales and marketing teams is a challenge as old as the corporate structure itself. For most companies, marketing’s job is to generate leads, and sales’ job is to turn those leads into clients[...]
The Customer Journey The mystery of the abandoned shopping cart. Even if your company doesn’t specifically have shopping carts for its goods or services, as a marketing professional, you are very fami[...]
Long term CRM success often has less to do with the technology you use or the money you spend, and more to do with how you think about CRM adoption. The good news is that even if you are in the middle[...]
New generation CRM systems are helping businesses both big and small succeed. However, many organizations aren't making the most of their CRM systems. Today's CRM solutions come with powerful features[...]
Customer experience is key to success for services businesses. Why? Because customer experience is the ultimate brand differentiator. So where do you begin your customer experience transformation? To[...]
The third, and final episode of Edgewater Fullscope's Lifecycle Service (LCS) podcast series takes a look at support features within LCS including the system diagnostic tool, issue search, cloud-power[...]