Year of The Customer

Year of The Customer

[vc_row][vc_column][vc_column_text disable_pattern="true" align="left" margin_bottom="0"]Whether you are an existing Microsoft customer or not delivering consistent and higher levels of customer service are an everyday challenge. We have reviewed some of the best independent research reports and here are some of the key findings.

Nucleus Research – Assessing Customer Service Maturity- An In-Depth Look at Microsoft Customers

In the recent Nucleus Research Report it shows companies are achieving big benefits as they move from Functional to Dynamic Customer Service & Engagement.

Nucleus Research conducted in-depth interviews with 37 Microsoft customers that use customer support solutions in their organizations to understand how increasing the maturity of customer service processes and supporting technologies could drive increased benefits. Benefits were seen in four main areas;

• Reduced Costs
• Increased Productivity
• Improved Customer Satisfaction
• Support for Growth

The report shows companies move through three stages of Customer Service Maturity, functional, tactical and dynamic and in advancing through these stages reaped benefits in increased productivity, improved customer satisfaction and increased growth.

To read the results and best practices, download the research report today.[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth="false" attached="false" padding="0" visibility="" animation=""][vc_column border_color="" visibility="" width="1/1"][vc_separator color="grey" align="align_center" style="" border_width="" el_width=""][/vc_column][/vc_row][vc_row fullwidth="false" attached="false" padding="0" visibility="" animation=""][vc_column border_color="" visibility="" width="1/1"][vc_column_text disable_pattern="true" align="left" margin_bottom="0"]Magic Quadrant for the CRM Customer Engagement Center, Gartner April 2015

Microsoft Dynamics CRM is placed in the Leaders Quadrant of the 2014 Magic Quadrant for the CRM Customer Engagement Centre based on its completeness of vision and ability to execute.

‘Microsoft Dynamics CRM for Customer Service was the second-most asked for CRM product in the Gartner survey, indicating the strength of the brand. With the recent acquisition of Parature, integration with Social Engagement and Skype for Business there are good customer self-service capabilities.

This independent report provides valuable technology information on products and trends for companies researching the best Customer Engagement Center solution.

Read the full report to learn Gartner’s evaluation of the leading vendors providing customer service and support applications for case management, trouble ticketing and problem resolution.[/vc_column_text][/vc_column][/vc_row]


CRM, CRM for customer communication, crm for customer serice, customer service, Microsoft Dynamics CRM Blog