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Edgewater Fullscope Blog

A real-world look at digital transformation.

Are You Stuck in Your Technology Journey?

By John Scandar | December 10, 2018
Your First Step: You implemented a CRM system.

The challenge: Knowing when your organization’s technology journey has plateaued

When it comes to implementing a major business solution like ERP or CRM, leaders have to take every necessary step to ensure that all desired business outcomes are achieved – and yes, steps beyond achieving good reporting because that’s not where the journey ends. Your organization has implemented, they’re using the system, gathering some reporting and as a CEO feel comfortable with where the company is at because you’ve gotten what you were looking for. But, where many c- level executives go wrong, is not thinking outside of the box or beyond just implementing a solution and attaining good data – this is only part of the end goal.

There’s value in going beyond implementation, beyond achieving reporting and visibility. CEO’s and everyone involved in major initiatives like these, need to evolve throughout the journey. You start off with the initial implementation, then move towards gaining a thorough understanding of your implemented system, and then shift from a mindset of constantly creating wish lists (not always tied to business outcomes) to a mindset of knowing what it will take to move the dial.

A leader must be able to move the dial from implementation to ensuring that the data is aligned with company goals and making certain that it aligns with each department that may have different goals from one another. And even should go as far as, determining how best to leverage Power BI to get meaningful Insights required to make decisions.

The question is however, how does an organization move beyond status quo, to realize that there is more that can and should be done to marry up processes and software to drive real value? 

The Proper First Step: Software Implementation + Adoption = A High Performing Organization

The secret: Believe it or not, success is more about organizational alignment than the technology…

A true high performing organization (HPO) has 3 components: it has a certain organizational structure, proper training systems, and good cadence.

What are we doing? Where are we going next? How is the organization doing against goals? These questions are asked and answered in any true high performing organization.

Not many partners believe in this type of methodology, so step one in achieving software adoption is finding the right partner who believes in that. This is key to staying out of a technology rut. 

Are you ready for a partner that will help you achieve your necessary business outcomes? Contact us to chat, and request a demo of Microsoft Dynamics 365

In order to have a successful Dynamics initiative and achieve adoption, you must have a solid training plan. Over the years, the Fullscope an Alithya company training team has worked with hundreds of customers on creating training release plans that increase user adoption.  We have analyzed these plans and have determined the best parts of each for this guide. Download this guide that will walk you through: 5 common training mistakes to avoid and 3 crucial types of training to ensure your success.

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About John Scandar

John Scandar, senior vice president of Fullscope, has more than 25 years of experience in the manufacturing enterprise software market, with an emphasis on leveraging IT investments to improve business success. His experience also includes product management and positioning for enterprise software.

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