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Fullscope Blog

A real-world look at digital transformation.

Are You Empowered by Your CRM?

By Donna Coxon | November 15, 2017

In the fourth blog from our blog series on the topic of How Professional Services Organisations can thrive in times of turmoil, we explore how a good customer relationship management solution will empower your team to improve customer experience.

The benefits of CRM to any service organisation are many, but in summary its knowledge and one source of truth. All your client information can sit in one place and flow across your business, connecting your employees to one source of data.

How does your current CRM stack up? How would you answer these 3 questions?

  1. Do you feel you own your CRM system?
  2. Can you make changes and modifications to your own CRM easily and quickly?
  3. Do you feel you have control of what your CRM solution does?

Fullscope's objective is to enable all of our CRM customers to be equipped to run their own CRM system, to modify the system going forward and to actually empower users to adopt the system as well. One of the key reasons that our customers really believe in us is that we use the solution ourselves, we understand the good the bad and the ugly.

To explain our approach WATCH what Mark Sykes, Partner, National Head of BDO Drive UK has to say about our approach to delivering CRM to his service organisation.

Learn more about Fullscope's methodology in a recent article More than a CRM Partner, a Business Advocate 

 

About Donna Coxon

Donna has an extensive track record as a functional software consultant, working with various CRM solutions since 1999. Having worked as a Technical Consultant, Business Analyst, Training Consultant, Project Manager and Professional Services Manager, Donna has a vast experience of software implementations across a wide range of industry sectors. Donna is a Solution Architect who enjoys showcasing how Dynamics 365 can help organizations grow.

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