I am looking forward to the Q4 release of Activity Feeds inside of Microsoft Dynamics CRM 2011. I see this being a great productivity and communication enhancement for teams and organizations using CRM that want to capture more of the day to day interactions that their employees are having with prospects and customers that are not today capturing in regular activities like phone calls and tasks.
Here is a quote from Brad Wilson who is the General Manager of Microsoft Dynamics CRM in an excerpt of an interview with CRM Buyer "It will be a Facebook-style interface that allows people to communicate across the CRM system," he explained. "A user can follow teams, records or accounts. This will be the first wave of social capabilities we plan to introduce over the next 14 months."
Check out this article in the eCommerce Times about the Activity Feeds release as well some other updates on Microsoft Dynamics CRM 2011: Microsoft Dynamics CRM to Latch Onto the Social Train
Here is a screen shot of what Activity Feeds will look like in CRM and Outlook:
Just one of many great features coming this fall!