October Blog Series: Saving Time & Energy
Insights From: Doug Payton (Fullscope Technical Consultant) and Sharlee Cobb (Fullscope Senior Project Manager)
The third, and final episode of Edgewater Fullscope's Lifecycle Service (LCS) podcast series takes a look at support features within LCS including the system diagnostic tool, issue search, cloud-powered support and virtual machines. Take a listen to the FullFocus episode below.
For a full transcript of this episode of FullFocus, please click CC on the bottom right for closed captioning. Also, to jump to a specific question in the podcast, click on the text (next to a time marker) below. It will open a new tab on YouTube at the specified point in the video. While you're visiting our YouTube channel, take a look at other Edgewater Fullscope videos.
The system diagnostic feature collects statistics from the system and runs your environment against a set of rules. From this, it generates a report detailing errors that are found and problems that need to be investigated.
Most customers use it more heavily on a test system close to go live and after go live.
3:42 What is available in the issue search?
Issue search allows you to look up reported issues that Microsoft and other customers have submitted, and if there is a hotfix available for a reported issue, you can download it straight from issue search.
On top of that, issue search provides information on Political Action Committees (PACs) for companies operating foreign subsidiaries as well as up-to-date information for regulated industries.
You can look up information in multiple ways, including: keyword search, knowledge base number or the Application Object Tree (AOT) object.
5:43 What does cloud-powered support provide?
Cloud-powered support allows Microsoft to more accurately reproduce issues on your system via a virtual machine (VM), which provides a snapshot of any issues that exist in your system. The VM does not take any proprietary data. Microsoft only takes information related to the software.
Stay tuned for the our next FullFocus podcast, and if you're a manufacturer interested in learning more about Life Cycle Services (LCS) or Microsoft Dynamics AX, contact our experts today.