Top 5 Microsoft Dynamics CRM Online Myths Debunked

Top 5 Microsoft Dynamics CRM Online Myths Debunked

September Blog Series: Debunking Myths

Insights from: Art Small (CRM Solutions Consultant), Arturo Bimrose (CRM Architect), and Mark Pitts (Senior Software Developer)

 Myth 1: Microsoft Dynamics CRM Online is slow.

Microsoft has invested a great deal into its server farms and into the technology supporting the environments. Users will find a quick response time with CRM whether in their browser, mobile app, or outlook. Speed is only subject to the user's local internet bandwidth and computer specifications.

Myth 2: A company cannot have separate environments with Microsoft Dynamics CRM Online.

CRM can be deployed online just as it is on-premise. For instance, organizations can have development, staging/testing, and production environments.

Microsoft includes additional environments at different tiers based on the number of user licenses. The first tier starts at 25 users in which a development environment is included at no additional cost. There are capabilities to copy configurations from one environment to another enabling classical developmental methodologies.

Myth 3: Data is not secure with Microsoft Dynamics CRM Online.

Microsoft Dynamics CRM Online conforms to the most rigorous of access control standards and regulations by allowing for claims-based and Active Directory (via federation) authentication.

Microsoft has an internal, but very comprehensive process of data backup and replication. The data is backed up across multiple servers in different geographical regions. In addition, it has fail-over capabilities so that if the servers in one area cannot be reached, the others immediately take over.

Only authorized users of your CRM installation have access to data. The same applies to Microsoft. It cannot access your data without your company assigning them a user ID.

While the data is secure, some companies, such as governmentally overseen institutions, have internal processes which prohibit exposure of company data to an external login.

Myth 4: Microsoft Dynamics CRM Online does not allow the same third party plugin experience.

CRM Online's environments are just as rich as its production counterparts. It is essentially just another instance of production, but one that is used by a limited audience.

Plug-ins can only run in the protected sandbox. The sandbox restricts plug-ins from performing tasks such as (1) accessing the file system, (2) calling an external web service, and (3) perform database queries.

CRM also integrates well with other applications through online deployments. Windows Azure provides a platform that assists with integration. One common way of integration uses SQL Server Integrations Services (SSIS).

Click the link for more information on data management and integration solutions:

Integrate Microsoft Dynamics CRM

Myth 5: Microsoft Dynamics CRM Online doesn't have strong analytical capabilities.

Microsoft Dynamics CRM has the same analytical capabilities for online and on-premise implementations. This includes Dashboards, Advanced Finds (aka queries), and Reports. Data can also be exported to Microsoft Excel, which allows for additional analysis.

A significant difference in CRM Online is that users do not have "back-end" access to the SQL database. This means that any programmatic access to the data must be done through an API by way of a supported query building method such as Fetch-XML or QueryExpression, as opposed to SQL.

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Best Practices, CRM, CRM Online, CRM tips, Microsoft Dynamics CRM, CRM Trends, crm trends