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Edgewater Fullscope Blog

A real-world look at digital transformation.

Which is the Better CRM Platform for Sales – Dynamics 365 or Salesforce?

By Natasha Spurr | October 19, 2018
Thinking about a new CRM? Do you have an old system that just isn’t helping your sales team as much as you think it should? Are you getting enough from your CRM data? Does it not only help you to fore[...]

Microsoft Dynamics 365 for Customer Engagement: Data Management and Intelligence

By Chad Weiner | October 18, 2018
“Data is the new oil…” As the digital age continually progresses, there is an immense amount of data out there that businesses have to tap into in order to keep up with an ever-growing industry. The q[...]

4 Common Marketing Challenges Addressed by Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | October 18, 2018
The mystery of the abandoned shopping cart. Even if your company doesn’t specifically have shopping carts for its goods or services, as a marketing professional, you are very familiar with this concep[...]

Top 6 Professional Services Business Outcomes Impacted by Microsoft Dynamics 365

By Connie Keasler | October 17, 2018
So what? Why is Microsoft Dynamics 365 Customer Engagement software so beneficial to the strength of a professional services firm? Short answer – because when you empower your employees with the right[...]

Business Process Modeler: Playback Task Recordings

By Traci Didonna | October 16, 2018
In our previous blog in this series, Business Process Modeler: Task Guides we discussed the fourth layer of the BPM structure. As a quick recap, there were several useful tips mentioned such as access[...]

Business Process Modeler: Task Guides

By Ginger Griffith | October 16, 2018
In our previous blog, Business Process Modeler: Task recordings / Word documents we discussed the third layer of the BPM structure. As a quick recap, there were several useful tips mentioned like crea[...]

Retain Employees by Fostering a Culture of Excellence

By David Barrick | October 16, 2018
According to a Gallup poll, only 33% of U.S. employees are engaged at work, and 51% are actively looking for a new job or watching for openings at any given time. How do you retain your hard-fought an[...]

Business Process Modeler: Task recordings / Word documents

By Traci Didonna | October 12, 2018
In our previous blog, Business Process Modeler: Visio Flows we discussed the second layer of the BPM structure. As a quick recap, there were several useful tips mentioned surrounding uploading and sto[...]

Measuring the Business Value of Online CRM

By Saleem Chohan | October 12, 2018
A move to the cloud makes sense for the IT department, allowing it to work more efficiently and effectively. But how can you measure the business value of a move to online CRM? One way to consider thi[...]

Business Process Modeler: Visio Flows

By Ginger Griffith | October 9, 2018
In our previous blog, Business Process Modeler Structure, we discussed what the BPM was and the first layer of the BPM structure. As a quick recap, some of the tips of the first layer that were mentio[...]

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