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Fullscope Blog

A real-world look at digital transformation.

Fullscope Helps Travel Counsellors to Move to the Cloud to Aid Growth and Boost Customer Service

By Natasha Spurr | March 8, 2019
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester. It takes its customer satisfaction very seriously, as more than [...]

What You Need to Know About the Upcoming Dynamics 365 Customer Engagement April ‘19 Release

By Chad Weiner | March 7, 2019
On February 20th, Microsoft announced the publication of the April ‘19 Release Notes, highlighting all the new features being released from April 2019 through September 2019. You can find the notes he[...]

Important April ‘19 Microsoft Dynamics for Sales Release Notes to Know About

By Chris Weilandt | March 6, 2019
Microsoft is constantly enhancing their software solutions in order to create a better, more optimized user experience overall and deliver new capabilities for improving performance. Each of these upd[...]

2019 Manufacturing Trends: Predicting Customer Value to Improve Profitability

By Mary Bradley | February 28, 2019
In our previous blog we revealed that of the 100 top manufacturing executives surveyed in this report almost 40% of manufacturers expect their growth rate to be the same as the predicated industry gro[...]

Chemical Manufacturing: Scarcity of Raw Materials

By Emir Dobraca | February 26, 2019
“Let our advance worrying become advance thinking and planning.” Winston Churchill Although he wasn’t talking about manufacturing, his words still apply. Raw materials scarcity is a real issue threate[...]

Top 4 Ways to Align Sales and Marketing Strategy with Microsoft Dynamics 365 for Marketing

By Amanda Tarasow | February 25, 2019
Aligning sales and marketing teams is a challenge as old as the corporate structure itself. For most companies, marketing’s job is to generate leads, and sales’ job is to turn those leads into clients[...]

Overcome the Challenges of Adopting Technology Within Professional Services Firms

By Tony Walmsley | February 22, 2019
As a manager or leader in a professional services organisation, you may have made the decision that a cloud-based CRM system is the way forward for your business. You understand exactly how it can hel[...]

Taking the Mystery Out of the Phantom

By Ginger Griffith | February 21, 2019
You may have heard of a phantom item or phantom formula in the manufacturing ERP world, but do you know what a phantom is, why you would use it and how to set it up? This blog will walk you through th[...]

Infographic: Top 3 Dashboards for Successful Sales Management

By Chad Weiner | February 21, 2019
You're a sales leader prepping for you weekly team meeting with sales managers. Here's how you use dashboards within Microsoft Dynamics 365 for Sales to measure progress towards sales goals: 

Infographic: 10 Steps to Nail Your Customer Meeting

By Kelly McDonald | February 18, 2019
As a sales professional, you need to stay on top of opportunities before they slip through the cracks. To do this, you need to be able to answer questions like: What am I doing today? Have I dropped t[...]

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